We're seeking a highly skilled Customer Voice Inbound Agent to join our team. As a Customer Voice Inbound Agent, you will be responsible for handling incoming customer calls, emails, and chats, providing excellent customer service, and resolving customer issues in a timely and professional manner.
Key Responsibilities:
1. Handle customer inquiries: Respond to customer calls, emails, and chats in a timely and professional manner.
2. Resolve customer issues: Investigate and resolve customer complaints and issues in a fair and timely manner.
3. Provide product information: Offer detailed information about products or services to customers.
4. Document customer interactions: Accurately document customer interactions in our CRM system.
5. Meet performance metrics: Meet or exceed performance metrics such as first call resolution, customer satisfaction, and average handling time.
Requirements:
1. Excellent communication skills: Strong verbal and written communication skills.
2. Customer service experience: Previous experience in a customer-facing role.
3. Problem-solving skills: Ability to resolve customer issues in a timely and professional manner.
4. Technical skills: Familiarity with CRM software and other customer service tools.
5. Flexibility: Ability to work in a fast-paced environment and adapt to changing situations.
Performance Metrics:
1. First call resolution: Percentage of customer issues resolved on the first call.
2. Customer satisfaction: Measure of customer satisfaction through surveys or feedback.
3. Average handling time: Time spent handling customer interactions.
4. Quality assurance: Adherence to quality standards and processes.
Education Qualification ( Min) Graduation Completed Any Stream
Age 20 to 32
Male Female both can Apply
Freshers Welcome
Benfits ofÂ
Provident Fund
ESIC
Cyfuture India Pvt. Ltd. is a technology company founded in 2001 that specialises in cloud infrastructure, data-centres, digital transformation, and business process services. cyfuture.com+1 With over 2,000 professionals and 10,000+ clients across va... Read More